1. Who We Are
Crofter's Foods Ltd (trading as Smoggy Foods) is the data controller for personal information collected through this website. We are registered in England and Wales, with our registered office at Teesside Industrial Estate, Middlesbrough, TS1 1AA.
If you have any questions about how we handle your personal data, please contact us at hello@smoggyfoods.co.uk.
2. What Personal Data We Collect
We may collect the following types of personal information:
- Contact and enquiry data — name, email address, phone number, company name, postal address, and any information you submit via our contact or stockist enquiry forms.
- Usage data — information about how you use our website, collected via analytics cookies (see Section 9).
- Technical data — IP address, browser type and version, time zone, operating system, and platform, collected automatically when you access our website.
- Session data — temporary data stored in your browser session while you navigate the site (e.g. to display form error messages).
3. How We Collect Your Data
We collect data through:
- Forms you complete on our website (e.g. stockist enquiry form).
- Cookies and similar tracking technologies (see Section 9).
- Automated technical systems when you load pages on our website.
4. How We Use Your Data and Our Legal Basis
| Purpose | Legal Basis (UK GDPR) |
|---|---|
| Responding to stockist enquiries and wholesale communications | Legitimate interests (Article 6(1)(f)) |
| Sending marketing communications (where you have opted in) | Consent (Article 6(1)(a)) |
| Analysing website usage to improve our service | Consent (for analytics cookies, Article 6(1)(a)) |
| Complying with legal obligations | Legal obligation (Article 6(1)(c)) |
5. How Long We Keep Your Data
We retain personal data only for as long as necessary:
- Enquiry and contact data — up to 3 years from your last contact with us, unless we establish an ongoing business relationship.
- Legal and financial records — 6 years, as required by UK law.
- Analytics data — in line with Google Analytics' data retention settings (default: 26 months).
6. Who We Share Your Data With
We do not sell your personal data. We may share data with trusted third parties where necessary:
- IT and website service providers — hosting, email, and web analytics providers acting as data processors under our instruction.
- Google Analytics — for website usage analytics (only if you have accepted analytics cookies).
- Professional advisers — accountants, lawyers, and insurers, where legally required or necessary.
- Authorities — where required by law, court order, or regulatory obligation.
Any third party processors we use are contractually required to handle your data securely and in accordance with UK data protection law.
7. International Transfers
Some of our third-party service providers (such as Google) may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved for use under UK GDPR, or transfers to countries with an adequacy decision from the UK Government.
8. Your Rights Under UK GDPR
As a data subject, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to ask us to correct inaccurate or incomplete data.
- Right to erasure — to request deletion of your data where there is no compelling reason to continue processing it.
- Right to restrict processing — to ask us to pause processing your data in certain circumstances.
- Right to data portability — to receive your data in a structured, commonly used, machine-readable format.
- Right to object — to object to processing based on legitimate interests or for direct marketing.
- Rights related to automated decision-making — we do not make decisions about you solely by automated means.
To exercise any of these rights, contact us at hello@smoggyfoods.co.uk. We will respond within one month. There is no charge for making a request.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's OfficeWycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
ico.org.uk/concerns
9. Cookie Policy
This website uses cookies in accordance with the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. We only set non-essential cookies with your consent.
What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help websites function correctly, remember your preferences, and — where you consent — collect analytics data.
Cookies We Use
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
cookies_accepted |
Strictly necessary | Stores your cookie consent preference | 1 year |
cookies_rejected |
Strictly necessary | Stores your cookie refusal preference | 1 year |
PHP session cookie (PHPSESSID) |
Strictly necessary | Maintains your session while you use the website | Session |
_ga, _ga_* |
Analytics | Google Analytics — used to distinguish users and measure website usage. Only set if you accept cookies. | Up to 2 years |
Managing Cookies
You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of this and other websites. Guidance for popular browsers:
You can also opt out of Google Analytics tracking directly at: tools.google.com/dlpage/gaoptout.
10. Security
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no internet transmission is completely secure and we cannot guarantee the security of data sent to us electronically.
11. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be published on this page with an updated date at the top. We encourage you to check this page periodically. Continued use of the website following any changes constitutes your acceptance of the updated policy.
12. Contact Us
For any privacy-related queries, data subject requests, or to withdraw consent, please contact us:
Crofter's Foods Ltd (Smoggy Foods)Teesside Industrial Estate
Middlesbrough, TS1 1AA
hello@smoggyfoods.co.uk
